FAQs

Is My Home Suitable For Solar Panels?

Our surveyor will make a thorough inspection of your home, taking into account the size of the roof, its orientation, the pitch of the roof and any shading factors. ASK Renewables will assess your property and advise.

Will Having Solar Panels Fitted Make My Roof Susceptible To Leaking?

No – all our work is guaranteed not to damage your roof.

How Long Do The Panels Last?

Most manufacturers guarantee a certain level of performance for 20-25 years, however, they typically function well beyond that.

How Do I Know What Size System I Need?

Our trained Surveyor & Domestic Energy Assessor will talk to you about your needs and make recommendations.

How Do I Clean The Panels?

Panels are self-cleaning but, depending on your location you may need the panels cleaned professionally at intervals, for instance, if you live by the coast or in a heavy traffic area, mineral or pollution build-up will impact the ability of the panels to receive sunlight. In such instances, we will recommend a cleaning schedule relevant to your environment.

How does the Feed-In Tariff Work?

During daylight hours the panels generate electricity for you to use around your home. For ALL the electricity your panels generate, you will receive the prevailing Feed-In Tariff rate at the point of application to the FIT provider. You also receive an export tariff for the surplus energy your panels generate and feed into the National Grid.

Where does my electricity come from after dark?

Your solar panels do not store electricity, so you will draw power from the National Grid in the usual way. This happens automatically- you do not have to remember to flick a switch: life goes on as normal!

Can I store my electricity to use after dark?

Yes, we can supply battery storage systems. Your surveyor will advise you on your initial visit.

How Much Does It Cost To Install a System?

A basic 4kWp system can be installed from as little as £4995.

What Happens To The Feed-In Tariff If I Sell My Home?

The solar system is like any other fixture and fitting: you paid for it so you own it. The two most straightforward choices are to either leave the system in place and transfer the FIT to the new owner or you can have the system stripped out and reinstalled on your new property. Both the vendor and the buyer should inform their respective energy supplier.

Who will help me if I have questions after my Solar PV install?

We will! ASK Renewables Limited work hard to provide the best service and products for our customers. However, occasionally, we recognise there may be times when our customers might not be completely satisfied. To ensure we are able to put things rights as soon as we can, please inspect the work, as soon as possible after completion, to ensure all works have been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us in order that we can rectify any problems as soon as possible. Either call us on 01226 715522, or write to us at ASK Renewables Ltd, Unit 10 Sandybridge Lane Industrial Estate, Shafton, S72 8PH, or email us at [email protected] and we aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a member of the Renewable Energy Consumer Code (RECC) we have access to their independent Dispute Resolution Process which you can read about by clicking this link: https://www.recc.org.uk/consumers/how-to-complain. Alternatively, as a Which? Trusted Trader, we use a Dispute Resolution Ombudsman. You can read about this route for dispute resolution here, http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ or you can call Which directly on 0333 241 3209.

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